Song Family Chiropractic Inc.
Effective Date: Apr 15, 2026
Song Family Chiropractic Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable privacy laws in Canada. PIPEDA requires organizations to obtain meaningful consent, limit collection to appropriate purposes, and limit use, disclosure, and retention to those purposes.
This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website, langleysongchiro.com.
1. Information We Collect
Our website does not offer account registration or a member sign-up system. We do not collect personal information through user account creation on this website.
We may collect limited personal information only when you voluntarily provide it, such as when you:
- contact us by phone, email, or contact form
- request information about our services
- click through to external booking services
We may also collect basic technical information automatically through the website, such as:
- IP address
- browser type
- device type
- pages visited
- general website usage information
Under Canadian privacy principles, organizations should collect only the information needed for identified purposes.
2. Booking and Jane App
Our website may include links to Jane App for appointment booking and patient intake. When you click a Jane App booking link and submit personal or health information there, that information is collected and processed through the Jane platform, not directly through public account registration on our website. Jane states that its platform collects, uses, and stores personal information through its services, and that the clinic account owner controls the patient data within Jane.
Jane also states that its online appointments system is designed to comply with applicable privacy laws, including PIPEDA.
Please note that your use of Jane App is also subject to Jane’s own privacy practices and terms.
3. How We Use Information
We may use personal information you provide through our website or communications to:
- respond to inquiries
- communicate with you about services
- provide customer support
- maintain and improve our website
- comply with legal or regulatory obligations
PIPEDA requires that organizations identify the purposes for collection and obtain meaningful consent for those purposes.
4. Consent
By voluntarily providing personal information to us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy, except where otherwise required or permitted by law.
Canadian privacy guidance states that consent must be meaningful, and individuals should understand the nature, purpose, and consequences of what they are consenting to.
5. Disclosure of Information
We do not sell or rent your personal information.
We may disclose personal information only where appropriate, including:
- to service providers that support our business operations
- to Jane App when you choose to use the external booking system
- where required by law
- where necessary to protect our legal rights
Canadian privacy guidance allows transfer to third parties for processing for the original purpose, provided individuals are notified accordingly.
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve website functionality, understand visitor activity, and support website performance.
You can control cookies through your browser settings.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This reflects PIPEDA’s principle of limiting retention.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.
9. Third-Party Services and Links
Our website may contain links to third-party websites or services, including Jane App. We are not responsible for the privacy or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
10. Your Rights
Subject to applicable law, you may request access to your personal information or ask that it be corrected if inaccurate. Canadian privacy guidance explains that individuals have rights of access to personal information held by organizations subject to PIPEDA.
To make a privacy-related request, please contact us using the contact information below.
11. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Song Family Chiropractic Inc.
Address: 200 – 19923 80A Ave, Langley, BC V2Y 0E2
Email: admin@songchiro.com
Phone: 604-888-0807
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal obligations. Updated versions will be posted on this page with a revised effective date. The Office of the Privacy Commissioner notes it is best practice to keep privacy policies current and include an effective date.